Due to Covid restrictions and extended wait times, there are No returns or cancelations accepted. We will credit your account for future orders. For major lifechanging events where a return must be accepted, there will be a 3% return processing fee, customer responsible for sending back any parts shipped. Refunds will be sent after receipt of product.
EXTENDED WAIT TIMES
We are experiencing longer than usual wait times; all orders are at risk for wait times over 12 weeks. You must be aware of these wait times as we are not accepting returns. This is currently due to Covid-19 shutdowns and restrictions, which is affecting the national vinyl manufacturing process. We are expecting these delays through 2021.
PICKING UP YOUR ORDER
Provide the MERCHANTS METALS REPRESENTATIVE with THE PO number listed on your invoice. Bring a large enough trailer for your order, DO NOT BRING A TRUCK, VAN OR CAR ONLY. YOU ARE RESPONSIBLE FOR CHECKING YOUR FENCE FOR QUANTITIES AND DAMAGES BEFORE YOU LEAVE MERCHANTS METALS. If you leave the facility and find later you were short or have damaged products you will be responsible for shipping fees to receive your product or to re-schedule another pickup regardless of how long you drove to pick up your order.
RECEIVING YOUR ORDER
Make sure you or someone is there to receive the material, it will be in a box truck or on a flatbed semi. You will need either a fork lift or man power to unload the material. For commercial deliveries you must have a fork lift on site. Please keep in mind the driver is not responsible to unload material. If there are any damages or missing items that will result in product replacement you MUST report it on the bill of lading (the driver has a copy) This insures the trucking company will pay for the freight and cost of materials. If this step is missed the customer is responsible for the damages and additional shipping. If there are black marks or small scratches these can be removed with soapy water and a coarse scrub pad.
Do not refuse a load for damages. If you refuse your order the manufacture will not accept the return and you will be responsible for all charges.
CUSTOMER SHIPPING 3RD PARTY
If you arrange your own shipping you will be responsible for any damages that happen during the shipping process. It will be your responsibility to make a claim with your shipping company to cover the cost of damages. Any damage replacements will be treated like a new order, we will process the new order and collect payment for the products being sent.
PAYMENT BY ACH TERMS
I agree to have Wholesale Vinyl Fencing debit my bank account. The last 4 digits of account and routing number I have listed below. I agree the funds are available for withdrawal, I agree to pay a $20 bounced check fee if funds are not available.
YOUR AGREEMENT TO THESE TERMS IS ACCEPTED BY YOUR DIGITAL SIGNATURE, PAYMENT VERIFICATION, AND INVOICE VERIFICATION. THESE TERMS ARE LEGALLY BINDING TO PREVENT FRAUD AND IMPLEMENT PROTECTION TO YOU.